Coaching,Training & Consultation

As a manager, you are exhausted and frustrated.

You hired good people.

You are just not sure they are the right people to put on the frontline and work with customers. You really did not consider that people working for a non-profit would have an issue engaging others. But engagement is easier said than done.

You need to increase your client’s satisfaction and level of engagement – quick! The end of the quarter is approaching, and your reports are not going to look good.

You sound like a broken record.

You have had the same meeting, addressing the same issues for three months straight. Yet, you can’t seem to put your finger on the problem. When you ask your staff what is going on, all you get is crickets.

You lay awake nights trying to understand why you are having issues with staff’s motivation and productivity. You worry that you will not meet deadlines or deliverables, which means you could potentially lose funding.

You need effective solutions fast!

It’s no secret the most effective and successful organizations have happy, well-trained employees.

Even though the pay may not be that great, when people feel competent and believe their work has a purpose, the outcomes are good. In general, the people you hired want to do a good job. However, sometimes barriers like poor communication skills, lack of training, poor time management, differing learning styles, personalities, and stress prevent employees from doing their best.

Hiring a skilled and experienced trainer can help with an outside perspective, help you save money, and quickly turn things around for the better. Some benefits include:

• Increased employee engagement and productivity
• Lower employee turnover
• Better internal teamwork and communication
• Increased employee morale and commitments
• Improved customer service, and quality

Niche areas of training include communication skills, customer service, engagement skills, team building, training for middle management staff, strategic planning, time management, managing stress to avoid burnout, and becoming a trauma-sensitive workplace. Training with me is customized, convenient, time certain. Your experience will include data-driven, hands-on application strategies. My primary goal is your success!

I am the best at what I do because I have walked in your shoes.

I know what it is like to be given a vehicle and no gas! I have successfully managed programs and organizations from concept to sustainability to scaling with very hard-to-reach populations.

My education and experience in the field span over 30 years – this includes 17 years as a Director, Manager, and Supervisor. As a result, I understand your needs and the needs of your staff. Moreover, I know how to deliver!

Be free of frustration. Get the support you need. Call now for a strategy session: (561) 614-2266.